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General Cargo Information

What are Cargo Locations and Hours of Operation?

To view cargo locations and hours of operation, click here.

What is a Customer Identification (CID)?

Alaska Air Cargo provides a Customer Identification (CID) number for frequent customers. The CID is used to reference a customer profile that contains any applicable credit account numbers, special rates, Known Shipper security status, email and phone contacts, shipping preferences and other pertinent information. The CID should be printed on all air waybills to expedite acceptance procedures.

Obtaining a Customer Identification (CID)

Please note if you have not previously registered with Alaska Airlines Cargo, you will be required to register on our online booking portal. Please fill in all the boxes with a red asterisk and verify that a valid email address is provided, as this may be an option used when responding to you.

How to request a CID

  1. Navigate to the Alaska Airlines online booking portal.
  2. Click on the “New User” link, this will bring you to the user registration page.
  3. At the top of the new form click on “No” for “Existing Customer ID”.
  4. Fill out remaining fields presented on the form. Required fields are marked with an asterisk(*).
  5. Click the “Create My Account” button when ready to submit request.
  6. You will be asked if you would like to apply to become a known shipper or continue as an unknown shipper. Select the option that applies and slick on the “Submit” button.
    • We strongly encourage you to apply for Known Shipper security status. An approved Known Shipper will establish a relationship between you, the customer, and Alaska Airlines/Horizon Air allowing your cargo shipments to be moved on any of our scheduled flights.
  7. You will then be presented with your customer ID in a confirmation message as well as in an email sent to the address provided during registration.

Important Note: A Customer Identification (CID) does not qualify you as a Known Shipper.

What are Packing and Marking Requirements?

Each piece of the shipment must be legibly and durably marked by the shipper with the name and address of the Shipper and the Consignee. A Consignee phone number is required, if perishable. Marking includes the application of special handling stickers, such as “THIS SIDE UP”, “FROZEN”, “COOL”. Old and/or non-applicable labels or markings must be removed or covered up.

All articles must be properly packed and packaged to ensure safe transportation when accorded ordinary handling.

Note: Styrofoam may be used as inner packing only.

Alaska Airlines will not accept a shipment for transportation when it appears that the shipment is:

  • Improperly packed or packaged;
  • Of the kind or type likely to incur damage from high or low temperature, notwithstanding the ordinary care in handling of such shipment by Alaska Airlines when available facilities cannot protect the shipment against such conditions;
  • Of an inherent nature or defect which indicates that transportation could not be furnished without loss or damage to the shipment or damage to Alaska Airlines’ facilities or equipment.

Exception: When Alaska Airlines, at the time shipment is tendered, notes on the air waybill that deficiencies exist in packaging or environmental requirements, and that Alaska Airlines will not be liable for damages incurred as a direct result of the stated deficiencies or cited inherent defect, noted as " Shipper's Risk" on the air waybill.

What are GoldStreak shipping options?

Size / Weight Limitations
The following are guidelines for accepting GoldStreak shipments:

  • Maximum individual piece weight is 150 pounds.
  • Must be a single package or several pieces securely tied together.
  • Maximum size:
    • A single dimension may not exceed 70 inches.
    • Greatest outside length + height + width may not exceed 90 inches.
    • Length + girth (girth = (H + W) x 2) must not exceed 110 inches.

Multi-Piece Shipments

  • Multi-piece shipments may not be interlined.
  • The combined number of pieces and weight shall be included on the air waybill.
  • All pieces of a shipment must be sent by the same shipper to the same consignee.
  • One piece shall contain the actual air waybill, with the remaining pieces bearing a “tracking label” and a photocopy of the original air waybill.

Late Check-Ins

  • There are no late check-ins for GoldStreak packages.

What is an Interline?

Interline refers to the movement of a shipment via two or more air carriers. Alaska Airlines offers worldwide service with select interline partners - subject to availability. Please note that GoldStreak is a domestic only service.

What is a ULD?

Alaska Airlines uses Unit Load Devices (ULDs) for all upper deck cargo loading. Alaska Airlines can provide a container to a shipper for self-loading. Current security restrictions and procedures apply.For more information on ULDs, click here.

Enclosed ULD

  • Length, Base: 125 inches
  • Width, Base: 88 inches
  • Length, Shell: 121.75 inches
  • Height: 77.5 inches

Pallet & Net ULD(Flat)

  • Length: 125 inches
  • Width: 88 inches

What are Cargo and GoldStreak regulations for carriage?

A comprehensive set of Rules and Regulations are available in the attachments below.

Note: You will need Adobe Acrobat Reader to view or print these documents.

File Attachments

If you still have questions, contact our Cargo Call Center at 1-800-225-2752.

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Online Booking

Getting Started

Alaska Air Cargo has an online booking system available for our customers to use. Using this system will allow you to Book and print Air Waybills, create and save booking profiles, create recurring shipments and track your shipments.

To get started using this system you need to navigate to our booking page. From there you need to indicate if you have an existing Customer Identification number(CID) in our system and fill out the required information. If you are registering without a CID you will be prompted to become a Known Shipper with Alaska Air Cargo which is something we highly encourage.

Once you are finished with the registration process and are approved you will receive an email confirmation. From that point you can log into the system from our cargo page.

Account Access Levels

There are two account levels in our online booking portal, Admin and User. If you are signing up for a new account with us and receive a new CID you will automatically be assigned as that CIDs Admin, any further accounts registered to that CID will be Users. If you have an existing CID with us and are registering to use our online booking portal, the first user to sign up for an account on a previously existing CID will be assigned as the Admin with any following accounts assigned as Users.

Admins have access to a CIDs profile data and can change things such as shipping address and notification settings. They can also approve users to ship with their CID in our system.

Users only have access to ship using the CID they are registered to and can’t change any information in regards to a CIDs profile settings.

Note: Admin and User settings under a CID can be changed by our Cargo Network Support team.

Approving Users

Initial registrations to a CID will be approved by our Cargo Network Support Team. Further accounts that are registered under a CID can be approved by a CIDs Admin. To approve users an Admin logged into the system needs to navigate to the approval screen, Configuration > User > Approval. Once you are on this screen click on the list button to display all the accounts registered under the CID. Select the check box next to the accounts you would like to approve to ship under your CID and click on the approval button. You will be asked to confirm and once you do, those users can now log into the system and ship using your accounts CID.

Notifications

You can use our online booking portal to set up notifications for your bookings. Setting up these notifications triggers email alerts to tell you about important events as your shipments move through the shipping process.

Notification Types:

  • ACC – Acceptance: Alerts you when your shipment has been accepted at the origin station.
  • ADH – AdHoc-Spot Rate Notifications: Alert is sent to a shipper when an AdHoc rate has been assigned to their CID.
  • ALT- Allotment: When your CID has been assigned a new Allotment you can receive a notification.
  • ARR – Shipment Arrival: Alerts you when your shipment has arrived at its pick up destination.
  • BKD - Shipment Booked: Alerts you when a shipment is booked on your CID.
  • CCA – Credit Correction Advice: Credit Collection Advice when you rates have been adjusted. This message is only sent to a SITA address.
  • DEP – Shipment Departed: Alerts you when your shipment has departed from the origin station.
  • FSU – Shipment Status IATA/ Sita Type Messages: Freight Status Update SITA messages to you SITA address.
  • INV – Invoice: Receive your Invoice via email for customers with an Alaska Account number.
  • IRR – Irregularities: Receive Irregularity notifications if shipment is changed or delayed.
  • REL – Delivery receipt: Alerts you when your shipment has been picked up from the destination station.
  • STK – Air waybill Stock: Email notifications when air waybill stock is assigned.
  • ZZA – All Status Updates: Receive all FSU status to your company’s SITA address.

You can set these notifications by logging into our online booking portal once you have an account here and navigating to your profile settings through the menus. Navigate there through Configuration > Customer Profile > Manage. Once you are on the profile screen you can use the notification field info tab to add up to 10 emails per type of notification separated by a semi colon (;).

Note: You must be an Admin for the CID to set up and alter notification settings.

Booking Restrictions

Some types of shipments such as live animals, including our Pet Connect service, Human Remains, Interline Shipments, and some Dangerous Goods cannot be completed in our online booking system and you will receive an error when trying to book. To complete these bookings or if you have further questions please contact our Cargo Call Center at 1-800-225-2752, 7am to 7pm seven days a week.

If you still have questions, contact our Cargo Call Center at 1-800-225-2752.

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Weight and Size Restrictions

What is Chargeable Weight and/or Actual vs. Dimensional Weight?

The chargeable weight for your package will be either the actual weight or the dimensional weight of your package, whichever is greater.

How to determine actual weight vs dimensional weight

Dimensional weight, also known as “DIM”, reflects the amount of space a package occupies in relation to its actual weight. This DIM weight pricing is based on the volume of the package vs the actual weight of the package.

To determine the DIM weight, multiply its length x width x height and divide the sum by 194 for domestic shipments or 166 for international shipments.

You can also determine your packages DIM weight and estimated price for shipping by accessing our online Price Calculator.

What are the weight limitations?

Maximum weight for a single piece of belly load cargo is 300 pounds.

Exceptions:

  • The maximum ULD weight per pallet position for cargo loaded in the upper cargo deck of an Alaska Airlines freighter aircraft is 8,000 lbs. gross. For shipments exceeding this weight contact our Sales Department.
  • Prearranged shipments (e.g. Human Remains) may be accepted for belly load up to 500 pounds per piece.
  • Live animals with kennel are limited to 150 pounds for belly load.

Weight Limits on Horizon Air
The maximum acceptable weight limit on Horizon Air flights and flights operated by SkyWest (flight numbers (2000-3499) is 150 pounds per piece.

Note: Shipments up to 250 pounds per piece going to/from Seattle (SEA) and Spokane (GEG) can be accepted on Horizon Q400 aircraft.

Seafood Weight Limits
For specific weight limitations for seafood shipments, go to Guidelines for Shipping Seafood.

What is considered an oversized shipment?

Any general cargo shipment that has two dimensions exceeding 35 inches is considered oversized.

What are aircraft size and weight limitations?

Alaska Airlines Fleet

The lower deck cargo doors on Boeing 737 aircraft have the following dimensions:

  • The aft cargo door measures 33” x 48”
  • The forward cargo door measures 34” x 48”

The lower deck cargo doors on Airbus aircraft have the following dimensions:

  • The aft cargo door measures 71” x 48”
  • The forward cargo door measures 71” x 48”

The maximum weight for a single piece shipment in the lower compartments of Boeing or Airbus is 300* pounds. Alaska Air Cargo offers ULD container service on limited routes for larger shipments.

Horizon Air Fleet

The Horizon Air fleet consists of regional jets and turboprops.

The lower deck cargo doors on the Embraer E175 have the following dimensions:

  • The aft cargo door measures 44” x 32”
  • The forward cargo door measures 46” x 35”

The cargo door on the Bombardier 400 measures 48” x 60”

The maximum acceptable weight limit for Horizon Air flights and flights operated by SkyWest (flight numbers 2000-3499) is 150 lbs. per piece.

Note: Shipments up to 250 pounds per piece going to/from Seattle (SEA) and Spokane (GEG) can be accepted on Horizon Q400 aircraft.

*For specific information regarding allowable dimensions and weights, contact the Alaska Cargo Call Center at 1-800-225-2752.

Alaska Air Floor Bearing Weight Calculator

Since aircraft structures must be both strong and light, the floor panels of the aircraft are usually built with honeycomb panels supported by aluminum stringers. If the floor bearing weights are exceeded, the aircraft floor could collapse. To prevent this from happening the airframe manufacturers have established maximum floor bearing weights. The floor bearing weight is the number of maximum pounds per square foot that can be exerted on the floor of the aircraft. Thus, small heavy pieces and/or shipments with feet or rollers must often be secured to pallets to lower the floor bearing weight. The “square feet” in the formula is that part of the shipment that contacts the floor of the aircraft.

Visit our Floor Bearing Weight Calculator to determine if your shipment meets the required aircraft specifications.

Load Charts

For odd size shipments, please see the charts below for exact restrictions on dimensions.

If you still have questions, contact our Cargo Call Center at 1-800-225-2752.

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Rates

What is a general commodity rate?

A general commodity rate is an air freight rate applicable to all commodities except those for which specific rates have been filed.

What is the rate for animals traveling as cargo?

Access our Pricing Calculator to determine the rate for animals traveling as cargo.

What is a specific commodity rate?

A specific commodity rate is a rate applicable to a certain class of commodities, usually moving in large volume.

Alaska Airlines/Horizon Air offer special rates for the following types of Specific Commodities:

  • SCR 0091 Human Remains
  • SCR 0113 Tropical Fish and/or Aquatic Plants
  • SCR 0316 Fishing Bait
  • SCR 0666 Cut Flowers, Nursery and Growing Plants
  • SCR 2199 Foodstuffs: Dairy, meats, Fruits, Vegetables
  • SCR 4903 Newspapers, Magazines and Periodicals
  • SCR 9988 Seasonal Backhaul

Pricing for Specific Commodity Rates can be found using our Price Calculator. Certain restrictions may apply.

For commodities not covered by a Specific Commodity Rate please utilize our standard GoldStreak , Priority , General or Pet Connect services. Pricing for these services are also found on our Price Calculator.

Rate charts and surcharges

To learn more about our services and rates, visit Rate charts and surcharges on the cargo website.

What are Fuel, Security and Screening Surcharges?

To get all the latest information on surcharges, visit Rate charts and surcharges on our Cargo website.

How much tax will I have to pay?

The Price Calculator will display an itemized list of charges including taxation.

A Federal Excise Tax of 6.25% is applied to all U.S. domestic shipments and is based on the basic weight/rate charge, valuation charges and on fees such as fuel/security surcharges, dangerous goods/hazardous materials fees, etc. Cargo shipments moving between Alaska/Hawaii and the Continental U.S. have a reduced tax rate applied based on the city pair. International shipments are not subject to the Federal Excise Tax.

Please note that government employees, government agencies, and non-profit organizations are not exempt from the Federal Excise Tax. Additional information regarding the Federal Excise Tax is made available by the IRS at, https://www.irs.gov/publications/p510#en_US_201801_publink1000117102.

Zones used by Alaska Airlines

Alaska Air Cargo uses eleven geographic zones to determine shipping costs. A map of the cargo zones can be viewed on the Cargo website.

Insuring a shipment

Insurance may be purchased for most items shipped for $1.00 per $100.00 of coverage or Declare Value at $0.50 per $100.00 of value.

Determining the Liability
To determine Alaska's per pound liability, multiply the total weight of your shipment by fifty cents.

For example:
If no excess value is declared and total weight of the shipment is 500 pounds:
500 x $.50 = $250, would be the maximum liability.
If excess value is declared in the amount of $1,500 for a 500-pound shipment:
$1,500 ÷ 500 = $3 per pound per piece would be maximum carrier liability.

Should only a portion of the shipment be damaged or lost, claim settlement would be based on the weight of the lost or damaged item only.

If your shipment value exceeds carrier liability, be sure the amount of your declared value is sufficient to equal the per pound carrier liability. If you have multiple values for pieces in your shipment, you may identify your pieces and values separately on the air waybill, claim settlement will then be based on the invoice value of individual pieces.

If you or your shipper choose not to list the value of your pieces separately on the air waybill, to determine the amount of declared value to be requested so you are sufficiently covered for loss of any individual piece, divide the amount of your highest valued piece by the weight of that piece(s). The total will give you the per pound dollar amount for your highest valued piece. Multiply this per pound rate by the total weight of the entire shipment. This will give you the declared value amount you want to show on the air waybill.

What type of insurance is available?

Alaska Airlines offers shippers all-risk insurance. All risks insurance coverage is the broadest insurance you can obtain to cover your shipment. It covers all losses that are not specifically excluded, such as those caused by improper packaging. In simple terms, all unnamed risks are automatically covered, whether the loss is the carrier’s fault or due to an unavoidable situation, such as weather.

Insurance

  • No free allowance is allowed.
  • The total value of the shipment must be charged.
  • When the amount of insurance is not in even $100.00 increments, the next higher $100.00 increment is used.

Not applicable to freight originating on, or carried solely on, the following substitute service carriers:

  • American Eagle
  • Bering Air
  • Ravn
  • LAB
  • Temsco
  • PenAir

Policy

  • Excess valuation shall not be charged in addition to insurance.
  • No charge shall be made for insurance when the shipper only declares a value.

Coverage

  • For loss or damage to goods in transit from point of origin to the destination shown on the air waybill.

Exceptions are damage from:

  • Thawing, freezing or changes in atmospheric pressure
  • Delay, including spoilage resulting from delay
  • Strikes, civil disturbances
  • Shipments of perishables and live animals shall not be covered.
  • Shall not be sold on shipments improperly packed or vulnerable to damage as a result of normal handling.
  • The Alaska Airlines cargo insurance policy is available for public inspection.

Maximum Amount per Shipment

  • $250,000.00 US
    • If in excess of $250,000.00 US, obtain clearance in advance from Alaska Air Cargo.
    • Provide the shipper’s name and address, consignee’s name and address, type and method of packing, and any other information available.

What is declared value for carriage?

Declared value is the value of a shipment, as determined and declared in writing by the shipper (or his agent), and for which a fee of $0.50 per $100.00 of the declared value is charged by the air carrier. If the shipper indicates no value declared (NVD), then the air carrier’s liability is limited by its contract of carriage.

Alaska Air Cargo’s basic coverage for lost or damaged goods, if caused by our negligence, is limited to 50 cents per pound and a minimum of $50 per shipment. Declared Value coverage allows you to increase the value of your goods up to their actual verified value. Keep in mind that Declared Value coverage only covers loss caused by our negligence and not other factors covered more extensively by All Risks insurance.

We generally recommend considering Declared Value for any shipments of perishable items, such as seafood, flowers, produce, etc., and live animal shipments.

Should I declare a value?

Declared Value is the value of the goods declared by the shipper. It is used to cover the limit of liability for loss and damage.

  • Lost or damaged shipments have no declared value for carriage are limited in the amount of reimbursement of $0.50 US per pound or $50.00 US, whichever is greater.

    or

  • the actual value of the shipment, whichever is less.

Declared value is applicable to each part of a shipment. It is applicable on interline shipments from the point of origin to the point of destination. The shipper must make a declaration of value for Customs on the international air waybill. No fees apply to the Customs declaration.

If you still have questions, contact our Cargo Call Center at 1-800-225-2752.

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Known Shipper

What is a Known Shipper?

A known shipper is an individual or business that has been vetted and approved by the Transportation Security Administration (TSA) and that offers their own goods for transportation.

If you are not a known shipper, you may ship live animals, packages weighing less than 16 ounces, cargo moving solely within the state of Alaska, or cargo moving only on our freighter aircraft.

How do I become a Known Shipper?

The process of becoming a Known Shipper process consists of four steps;

  1. Applying online or by calling 1-800-225-2752
  2. Completing a Known Shipper Contract
  3. Providing a copy of an invoice to establish residency (IE Utility bill, Bank statement or Cable bill must have physical address on the statement)
  4. Site verification. One of our representatives will verify your physical address and complete a site verification. “State of Alaska Only” If your residence is greater than 250 miles outside of Anchorage, Alaska, you may complete the site verification at any of our Alaska Airlines Cargo facilities

Known Shipper status is valid for one year. An annual site verification is required for renewal.

Click here to display our Known Shipper webpage.

What form of identification is required by a Known Shipper?

Identification must be current and not expired. The identification must be either:

  • One valid photo identification issued by a government authority.

    or

  • Two other forms of valid identification at least one of which must be issued by a government authority. The second form can be a credit card or business card.

Note: When the person tendering the shipment is other than the shipper, the identification area is to be signed by that person. In this case, there will be two separate signatures, one that the courier obtained from the shipper and one from the courier who tendered the shipment.

Does my Known Shipper status expire?

If your status has or is about to expire, please contact us at 1-800-225-2752, option 4 – Known Shipper department, Monday through Sunday between the hours of 8:00 a.m. and 10:00 p.m. (PST) for additional details/directions for reinstatement.

If you still have questions, contact our Cargo Call Center at 1-800-225-2752.

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Shipping Pets

What are the requirements for shipping a pet via air cargo?

Our Pet Connect™ animal travel service provides quality care when transporting your live animals.

To learn more about shipping your pet as air cargo, including breed restrictions, kennel construction requirements and required documentation, visit our Pet Connect webpage.

What are the requirements for a pet travelling with me?

Visit Traveling with Pets on our website to learn more about the guidelines for flying with your pet.

What size kennels are accepted for transport via air cargo?

When shipping animals as air cargo, Alaska Airlines and Horizon Air can accept approved kennels within the following dimensions:

  • The minimum dimensions (inches) for kennels on all carriers are 21 L x 16 W x 15 H
  • The maximum dimensions (inches) for belly load kennels on Alaska Airlines are 53 L x 48 W x 34 H
  • The maximum dimensions (inches) for kennels on Horizon Air are 40 L x 27 W x 30 H
  • The maximum dimensions (inches) for kennels on SkyWest aircraft are 36 L x 24 W x 26 H

For additional kennel information, please see Container Regulations and Requirements.

Animal kennel prices

Some of our cargo locations may have kennels available for purchase. Please contact the Cargo Call Center at 1-800-225-2752 7:00 am - 7:00 pm (PT), Daily for availability and pricing. Availability is not guaranteed.

If you still have questions, contact our Cargo Call Center at 1-800-225-2752.

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Special Handling

How do I ship firearms as cargo?

Alaska Airlines accepts firearms as shipments in accordance with the 1968 Gun Control Act (GCA).

  • The GCA does not apply to an executor of an estate shipper to an heir.
  • The GCA does not apply to antiques.
Refer to the following guidelines for shipping firearms:

Rifles or ShotgunsAcross state lines

Anyone in this box: To Anyone in this box:
An individual
Licensed dealers
Government law enforcement agencies
Him/Herself
Federal firearms dealer
Licensed dealers
Government law enforcement agencies

Rifles or ShotgunsWithin a State

Anyone in this box: To Anyone in this box:
An individual
Licensed dealers
Executor of Estate
Government law enforcement agencies
Another Individual
Federal firearms dealer
Licensed dealers
Government law enforcement agencies

Note: An individual may not ship a rifle or shotgun to another individual across a state line.

HandgunsAcross state lines or within a state

Anyone in this box: To Anyone in this box:
An individual
Licensed dealers
Government law enforcement agencies
Him/Herself
Federal firearms dealer
Licensed dealers
Government law enforcement agencies

Note: An individual may not ship a handgun, by any method, to another individual across state lines or within a state line.

For information on shipping firearms as baggage, click here.

What are the guidelines for shipping seafood?

The guidelines for shipping seafood can be found on the Alaska Air Cargo Shipping Seafood webpage.

Shipping alcoholic beverages

Many states restrict the transport of alcoholic beverages across state lines. Check with your state and local governments for more information.

State of Alaska Acceptance of Alcoholic Beverages

  • Private shippers may send alcohol to any "Wet" or "Partially Dry" community in the State of Alaska.
    • "Wet" communities - No special cargo requirements.
    • "Partially Dry" communities - Sales are not allowed.
  • Alcoholic beverages must be packed bearing a non-removable label identifying the licensed seller of the beverage

Note: Licensed sellers are package and retail stores licensed by the Alaska Alcohol Beverage Control Board. Out of state commercial liquor firms cannot ship alcohol into the State of Alaska.

  • Package must indicate the written order number (from the buyer to the seller) and state that the package contains alcoholic beverages.
  • The shipment can only be consigned to the purchaser (shown on the order) or a specific designee (also shown on the order).
  • Import of alcohol (e.g., baggage, air cargo, or GoldStreak) is fully forbidden in State of Alaska “Dry” communities.

The State of Alaska Alcohol Control Office maintains a current list of affected communities on their website.

Shipping Restrictions

To learn more about shipping restrictions, visit Restrictions and Embargoes on the Alaska Air Cargo website.

If you still have questions, contact our Cargo Call Center at 1-800-225-2752.

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Dangerous Goods

Can I ship hazardous materials?

Alaska Airlines transports hazardous materials, also known as dangerous goods, in accordance with Title 49 of the Code of Federal Regulations (49 CFR). Alaska Airlines is a member of IATA (International Air Transport Association) and uses both the IATA Dangerous Goods Regulations (IATA DGR), which are based upon ICAO (International Civil Aviation Organization) Technical Instructions for the Safe Transport of Dangerous Goods by Air, and 49 CFR as the basis for dangerous goods acceptance for air transport.

Shipments offered to Alaska Airlines must fully comply with all applicable regulations, as well as the Alaska Airlines Operator Variations listed in Section 2 of the IATA DGR. International shipments must also fully comply with relevant State and Operator Variations in the IATA DGR including those of other operators involved in the full routing of a shipment.

A person who knowingly violates federal hazardous material transportation regulations is liable for civil penalties according to 49 U.S.C. 5123 and potential criminal penalties according to 49 U.S.C. 5124. Airlines are required to notify the Federal Aviation Administration of any discrepancy involving dangerous goods which are improperly described, certified, labeled, marked, or packaged.

Not all cargo locations accept dangerous goods. Please contact our Cargo Call Center at 800-225-2752 or visit our Dangerous Goods page for additional information on shipping dangerous goods.

What is classified as dangerous goods?

Dangerous goods are defined as “articles or substances which are capable of posing a risk to health, safety, property, or the environment when transported by air.”

Dangerous goods may also be referred to as hazardous materials, hazmat, or restricted articles.

The following are items that elicit questions regarding their acceptability per dangerous goods regulations. It is recommended all shippers reference current applicable regulations before preparing dangerous goods for transport. Contact the Cargo Call Center at 800-225-2752 for more information.

Advertisement Material Check for flammable liquids, adhesives, and compressed gases.
Air Conditioning Equipment Check for gases under pressure.
Aircraft Parts Check for fuel control devices (which cannot be fully purged) or fuel.
Antifreeze Not regulated. Must not leak from item.
Automotive Parts Check for wet cell batteries, flammable liquid (gasoline), etc.
Batteries All batteries must be packaged to prevent short circuits or dangerous evolution of heat. If there is a question about whether the battery is regulated, consult a product information sheet. All batteries are subject to reporting requirements.
Batteries, containing sodium Regulated as Division 4.3 Dangerous Goods. May be transported on cargo aircraft only.
Batteries, dry Dry batteries are not regulated as dangerous goods. Dry batteries include, but are not limited to, nickel-metal hydride, alkaline, nickel cadmium, and carbon zinc. Batteries must be securely packaged and offered for transportation in a manner that prevents the dangerous evolution of heat (for example, by the effective insulation of exposed terminals) and protects against short circuits.
Batteries, dry, containing potassium hydroxide, solid Subject to regulations as Class 8 Dangerous Goods
Batteries, wet, filled with acid Subject to regulations as Class 8 Dangerous Goods
Batteries, wet, non-spillable

Certain "wet batteries" may be classified as non-spillable batteries and are excepted from regulation.

Non-spillable batteries may be allowed as checked baggage or general cargo provided:

  • Battery and its outer packaging must be plainly and durably marked "Non-Spillable" or "Non-Spillable Battery."
  • Terminals must be protected from short circuiting, and battery must be securely packed in a sturdy outer packaging.

Non-spillable batteries accompanying wheelchairs/mobility aids may remain attached to the apparatus provided terminals are insulated to prevent short circuiting.

Battery Substitute Engine magnetos serve as a battery substitute and are not considered dangerous goods.
Biohazard Biohazard does not necessarily mean hazardous material. Many packages bearing a biohazard marking are not regulated as dangerous goods.
Biological substance, Category B (UN 3373) Regulated but no Shipper's Declaration is required.
Bleach Generally speaking, household bleach is not regulated. However, some brands are, so refer to the applicable manufacturer’s safety data sheet (MSDS).

All bleach bottles must include taped lids to prevent leakage.
Breathing Apparatus Check for oxygen cylinders (bottles) under pressure.
Bull Semen Check for dry ice (carbon dioxide, solid) or liquefied (nitrogen) gas.
Camping Gear/Backpacks Check for flammable gas (butane/propane), flammable liquids (white gas/gasoline), strike-anywhere matches, flares, ammunition, bear spray, etc.

Note: Structural tubing on certain types of backpacks contain liquid fuels.
Chain Saws Check for fuel.
Computers/Electronic Equipment being shipped for repair Check for faulty batteries (see batteries information).
Cosmetics Check for flammable liquids or be in the form of aerosols.
Cryogenic (Liquid) A liquefied gas of very low temperature. Must be shipped regulated unless special cryogenic packages are used.
Cylinder Check for compressed gas and/or air.

Check for residues of flammable gasses even if “empty."
Dental Apparatus/Equipment Check for resins, solvents, or gases.
Drilling and Mining Equipment Check for explosives, acids, mercury, lubricants, etc.
Dry Shipper Not regulated when tendered in accordance with IATA DGR SP A-152.
Electrical Equipment Check for magnets or mercury in switches.
Electrically Powered Apparatus Check for batteries.
Engine Starting Fluid Engine starting fluid may be shipped only as dangerous goods cargo on an all-cargo aircraft. Refer to IATA Dangerous Goods Regulations. Proper Shipping Name is Aerosols, flammable (engine starting fluid), UN 1950.
Empty Cylinders (once containing compressed oxygen or other non-flammable gas) Not regulated provided the shipper has declared to be empty or the regulator gauge indicates empty.
Empty Cylinders (once containing flammable gas or residue) Refer to Dangerous Goods Regulations
Fireworks Explosives. Most may not be transported by air.
Fishing Gear Check for explosives, fuel, matches, etc.
Frozen Food Check for dry ice (carbon dioxide, solid).
Fuel Cell Fuel cell means an electrochemical device that converts the energy of the chemical reaction between a fuel, such as hydrogen or hydrogen rich gases, alcohols, or hydrocarbons, and an oxidant such as air to oxygen, to direct current (DC) power, heat and other reaction products.
Fuel Cell Cartridge or Fuel Cartridge Fuel cell cartridge or fuel cartridge means an article that stores fuel for discharge into the fuel cell through a valve(s) that controls the discharge of fuel into the fuel cell.
Fuel Cell System Fuel cell system means a fuel cell with an installed fuel cell cartridge together with wiring, valves, and other attachments that connect the fuel cell or cartridge to the device it powers. The fuel cell or cartridge may be so constructed that it forms an integral part of the device or may be removed and connected manually to the device.
Global Harmonization System (GHS)

GHS is a system that defines and classifies the hazards of chemical products and communicates health and safety information on labels and data sheets. These may or may not contain dangerous goods. See the following link for more information:
https://www.osha.gov/dsg/hazcom/global.html

Helium Balloons Balloons inflated with helium may not be carried onboard.
Household Goods or Personal Effects Check for paints, bleaches, spray cans under pressure, etc.
Hydraulic Fluid Not regulated. Fluid must not leak from the item.
Infectious Substances (Division 6.2) Accepted when transported to a diagnostic laboratory or bearing a U.S. Government license number and intended for human or veterinary use.
Internal Combustion Engines (new and used), including (but not limited to):
  • Flammable liquid powered internal combustion engines
  • Machines or apparatus
  • Camping and other portable outdoor equipment
  • Chainsaws
  • Lawnmowers
  • Motorized Scooters (portable)
  • Outboard motors

Flammable liquid powered internal combustion engines, machines or apparatus may be transported as general cargo only when the following conditions have been verified:

  • The engine cannot be started.
  • The fuel tank never contained fuel, or
  • Fuel system is completely empty of fuel or
  • Fuel residue (dry), including fuel tank, and all hoses and parts.
  • All disconnected fluid pipes that previously contained fuel must be securely closed to prevent leakage.
  • Fluids will not leak from the item regardless of orientation.
  • There is no fuel smell.
  • All outer surfaces must be cleaned of fuel and other fluids.

Contact the Cargo Call Center at 800-225-2752 for more information.

Instruments, Electrical Equipment, or Switches Check for mercury.
Laboratory or Testing Equipment Check for various dangerous goods.
Latex Paint Not regulated. All lids or caps must have clips or be taped to prevent leaking.
Laundry Supplies Check for bleaches or oxidizers.
Lighters and Lighter Fluid Fully regulated.
Lithium Batteries (Ion and Metal) See the FAQ “Can I ship lithium batteries.”
Machinery Parts May include adhesives, paints, sealants, solvents, or other chemicals and gases.
Magnetized Material Not regulated unless it has a magnetic field of more than .00525 gauss measured at fifteen feet from any surface of the package.
Medical Supplies Check for flammable or corrosive chemicals, infectious substances, or radioactive materials.
Oil Engine and motor oil is not regulated. Flash point is above that which defines a flammable liquid. Oil must not leak from the item.
ORM-D or ORM-D AIR Packages marked ORM-D or ORM-D AIR are not acceptable for air transportation.
Oxygen, Compressed Regulated as cargo.
Oxygen, Liquid Forbidden.
Oxygen Generator Forbidden.
Paint Sprayer (Electric)

May be regulated. Paint sprayers, or similar equipment including a hose for application, must be checked for residual paint or type of cleaning solution. When a flammable paint or cleaning solution is present, the item must travel as dangerous goods.
The item may travel unregulated only when:

  • Item has never been used.
  • A flammable paint or cleaning solution was used, all hoses and parts are now completely dry.
  • Fluids will not leak regardless of orientation.
  • All outer surfaces are dry.

If the sprayer is powered by an internal combustion engine, refer to "Internal Combustion Engines"

Paintball Guns and Paintballs May be regulated.
Pharmaceuticals See Medical Supplies (above).
Photographic Supplies Check for dangerous goods.
Plumbing Supplies Check for flammable adhesives, solvents, aerosols, or compressed air tanks.
Radioactive Materials (Class 7) See IATA DGR Section 10.
Refrigerators Check for gases or dangerous liquids.
Repair Kits Check for adhesives, paints, solvents, flammable gases, etc.
Safety Equipment Check for battery powered life-saving devices, navigation or locating beacons, inflation devices, flares, matches, first aid kits, etc.
Samples for Testing Check for toxic, infectious substances, etc.
Scuba Tanks Regulated when contain compressed air.

Not regulated when empty and no hissing sound is emitted when the valve is open.
Show, Motion Picture, Stage Special Effects Equipment Check for flammable, flash paper, explosive substances, nitrocellulose film, or stage smoke (dry ice).
Strike Anywhere Matches Forbidden.
Swimming Pool, Jacuzzi chemicals or Parts Check for oxidizers, etc.
Tire Assemblies Unregulated when serviceable and inflated with compressed air/nitrogen to a pressure not greater than the rated inflation pressure.
Tool Boxes Check for batteries, compressed gases (spray cans), flammable adhesives or paints, corrosive liquids, etc.
Toxic or Toxic Gas (Division 2.3 and 6.1) Any package bearing a "Toxic" or "Toxic Gas" label must not be transported on a passenger aircraft. Packages with a "Toxic" label must be transported on cargo aircraft only.
Transmission Fluids Not regulated. Must not leak.
Vaccines Check if packed in dry ice.
Vehicle, Self-propelled Contact the Cargo Call Center at 800-225-2752.
Weapons/Firearms Check if accompanied by small arms ammunition and/or black powder.
Wheelchair or Mobility Aid Check for wet cell batteries or non-flammable compressed gas (e.g., carbon dioxide cartridge, oxygen cylinder, etc).

 

How do I ship Dangerous Goods?

The IATA Dangerous Goods Regulations (DGR) provides procedures for the safe transport of hazardous materials. Included is a list of articles and substances detailing their acceptability for air transport as well as conditions for transport, packaging requirements, declaration and documentation requirements, and training requirements.

The U.S. Department of Transportation (DOT), Pipeline and Hazardous Materials Safety Administration (PHMSA) is a resource for safety, regulations, training, and more. The DOT strictly regulates the pre-transportation functions relating to the transportation of hazardous materials. Airline operators are generally prohibited in performing any of these functions. In addition, all articles and substances must be presented to the Operator ready for carriage and in proper condition for air transport.

How much does it cost to ship dangerous goods?

In addition to all other applicable transportation charges, a separate surcharge shall apply for shipments that contain dangerous goods. Federal tax applies to all additional charges. These surcharges apply for the portion of transportation operated by Alaska Airlines. Learn about current surcharges.

The dangerous goods fee will be calculated in the electronic air waybill record once the relevant entries are completed.

The following items will not be charged a dangerous goods fee:

  • Diagnostic specimens
  • UN3373 Biological substance, Category B
  • Biohazards
  • Dangerous goods in excepted quantities
  • Excepted packages of radioactive materials
  • Non-dangerous goods packed in dry shippers (complying with Special Provision A152)
  • Dry ice (Carbon dioxide, solid)

Can I ship Dry Ice?

Packages that contain carbon dioxide, solid (dry ice) in quantities not exceeding 5.5 pounds per package (2.5 kg) may be accepted under the following conditions:

  • The package must be marked “carbon dioxide, solid” or “dry ice” followed by name of the contents being cooled or frozen.
  • The net weight of the dry ice must be shown on each package.
  • Packages must be vented to prevent the build-up of carbon dioxide (CO2) gas.
  • Sturdy outer packaging is required. Styrofoam coolers are not allowed.

Packages that contain carbon dioxide, solid (dry ice) in quantities exceeding 5.5 pounds (2.5 kg) per package and that do NOT contain other IATA Regulated Dangerous Goods may be accepted under the following conditions:

  • If an Air Waybill is used, it must state in the Nature and Quantity of Goods field:
    • Proper Shipping Name (Carbon dioxide, solid, or Dry ice)
    • Class 9
    • UN1845
    • The number of packages and the net quantity of dry ice in each package

Each package must be marked and labeled with:

  • The shipper and consignee (receiver) name and address
  • The net quantity of dry ice
  • The ICAO/IATA or US DOT Hazard Class 9 (Miscellaneous) Label.
  • Packages must be vented to prevent the build-up of carbon dioxide (CO2) gas
  • Sturdy outer packaging is required. Styrofoam coolers are not allowed

What dangerous goods are not accepted?

Review the Alaska Airlines Operator Variations in the current IATA Dangerous Goods Regulations (DGR) 2.8.4 to help determine if we will accept a particular type of dangerous goods.

Certain biological agents and toxins have the potential to pose a severe threat to public health and safety. Those designated as "select agents" will not be accepted for carriage by Alaska Air Cargo. See Select Agents and Toxins List on the CDC website for a complete list.

Can I ship lithium batteries?

As with all dangerous goods, correct declaration, classification, packaging, marking, and labeling are designated as your responsibility as a shipper by the federal hazardous material regulations, Title 49 of the Code of Federal Regulations. Dangerous goods must always be fully declared and prepared in accordance with all applicable air transportation regulations.

Dangerous goods can only be transported on Alaska Airlines flights numbered 1-999 and 3124-3299. Any shipments via our interline partners must be pre-approved; please contact the Cargo Call Center at 1-800-225-2752.

IATA Section I, IA, or IB Lithium Batteries

Lithium batteries that fall into International Air Transportation Association (IATA) Section I, IA, or 1B of the appropriate Packing Instructions (PI) are fully regulated and require a Shipper’s Declaration of Dangerous Goods.

Follow all dangerous goods shipping procedures.

IATA Section II Lithium Batteries

The following information is for lithium batteries that meet the requirements of Section II of the appropriate PI in the IATA Dangerous Goods Regulations (DGR).

Exception: One or two devices, such as cell phones or laptops, with batteries contained in equipment that are rated at not more than 100 watt hours (lithium ion) or 2 grams of aggregate lithium content (lithium metal) do not require the transport document or the lithium battery handling label and may be tendered as non-dangerous goods. (See IATA Packing Instruction 967 or 970.)

Packages containing lithium batteries and cells must comply with specific packaging requirements in Section II of the IATA Dangerous Goods Regulations. In addition:

  • Each cell or battery must be of the type proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3. (Batteries and cells manufactured before January 01, 2014, conforming to the 5th revised edition of that Manual may continue to be transported.)
  • Cells and batteries must be manufactured under a quality management program as described in IATA DGR 3.9.2.6 (e).
  • Cells and batteries must incorporate a safety venting device or be designed to preclude a violent rupture under conditions normally incident to air transport.
  • Cells and batteries identified by the manufacturer as being defective for safety reasons, or that have been damaged, have the potential to produce a dangerous evolution of heat, fire, or short circuit and are forbidden (including cells or batteries being returned to the manufacturer for safety reasons).
  • Waste lithium batteries being shipped for recycling or disposal are forbidden without special approval.
  • Cells and batteries must be protected to prevent short circuits. This includes protection against contact with conductive materials (such as metal objects or tools) within the same packaging that could lead to a short circuit.
  • Each battery containing cells or series of cells connected in parallel must be equipped with an effective means as necessary to prevent dangerous reverse current flow, such as diodes, fuses, etc.

In addition to these general requirements, individual cells may not have a watt-hour rating greater than 20 and batteries may not have a watt-hour rating greater than 100. This watt-hour rating pertains to lithium-ion and includes lithium-polymer (rechargeable) batteries.

For non-rechargeable (primary) lithium-metal batteries, only small cells and batteries are allowed for carriage under Section II. The limit is 1 gram for cells and 2 grams for batteries of lithium metal content. Consult with your battery manufacturer for technical data to confirm lithium content before tendering as cargo.

All cells batteries must be packed in strong outer packages.

The package must:

  • Be capable of withstanding a 1.2 m (3-foot) drop test in any orientation without damage to the cells or batteries that are contained inside.
  • Prevent shifting of the contents that allows battery-to-battery or cell-to-cell contact.

In certain cases, the lithium battery handling label may be required. See individual PI in the IATA DGR for details.

In addition, an IATA Section II Lithium Battery Transport Document must be completed by the shipper (see below).

Note: The information entered on the IATA Section II Lithium Battery Transport Document may also be presented by the shipper on a similar document.

UN 3480 Lithium ion batteries and UN 3090 Lithium metal batteries
Cells and batteries only (UN 3480 Lithium ion batteries and/or UN 3090 Lithium metal batteries) in a package, without equipment, must be shipped on cargo aircraft only (CAO) and bear the CAO label in addition to the lithium battery handling label. This includes external battery chargers (portable rechargers) containing a lithium battery.

Customers may ship only one package per shipment (air waybill) and only one package per overpack.

In addition, UN 3480 Lithium ion batteries in a package, without equipment, must be shipped with a state of charge (SoC) 30% or less of their rated capacity. The shipper's signature on the IATA Section II Lithium Battery Transport Document (or alternative form) is acknowledgement that the SoC does not exceed 30%.

Additional information can be found on the IATA Lithium Batteries site.

File Attachments

If you still have questions, contact our Cargo Call Center at 1-800-225-2752.

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Claims

How do I file a claim for missing or damaged goods?

Claim Procedures and Guidelines

  • All claims must be made to Cargo Network Support (claims) in writing, within ninety (90) days after the date of acceptance of the shipment by the consignee.
  • Exceptions:
    • Claims for hidden damage or loss, discovered by the consignee after leaving the cargo facility or airport, must be reported to Cargo Network Support within fifteen (15) days after delivery of the shipment
    • Claims for overcharges must be made in writing within ninety (90) days of receipt of billing.
  • The consignee must hold the shipping container, packaging and contents in the same condition as when damage or loss was discovered, for possible inspection by Alaska Air Cargo or its agents.
  • All transportation charges must be paid prior to claim consideration
  • A claim will be considered without payment of transportation charges only when the consignee did not receive any part of the shipment.

To initiate the claim process, please complete the claim form found below.

File Attachments

How do I file a claim for a service failure?

Service Failure Procedures and Guidelines

GoldStreak Guarantee: If not available for delivery within 2 hours of the flight’s scheduled arrival time, the freight charges may be reduced 50%.

Priority Guarantee: If not available for delivery within 6 hours of the flight’s scheduled arrival time, charges may be reduced to the General shipment rate.

  • The product guarantee does not apply to dangerous goods shipments.

All requests for a reduction in freight charges due to a service failure must be made to Cargo Network Support in writing within 7 days of the service failure.

  • Only the shipper, consignee, or third-party billing representative (whoever actually paid the freight charges) may file a request.

The service failure guarantee is applicable to Alaska Airlines flights numbered 1-999, horizon flights 2000-2999, and SkyWest flights 3300-3499 only.

The guarantee is for transportation charges only with the following restrictions: flight cancellation or delay due to air traffic control, weather, weight and balance, or acts of God. Other restrictions may apply.

To initiate the service failure claim process, click Service Failure Request Form.pdf under the header File Attachments below.

File Attachments

How do I request a GoldStreak refund?

Alaska Air Cargo guarantees shipment will be transported on the scheduled flight and recovered within 1 hour of the originally scheduled flight arrival time.

The following guidelines apply:

  • Refunds can be initiated when requested by the shipper or consignee within 7 days of the service failure.
  • If the GSX shipment is not available for delivery within 2 hours of the flight’s scheduled arrival time, the freight charge may be refunded 50%.
  • Guarantee refund requests may be made by contacting Cargo Network Support (CNS) at 800-225-2752, option 4.
  • Guarantee is applicable to Alaska Airlines flights #1 through #999, Horizon Air flights #2000 and SkyWest flights #3300 through #3499 only.
  • Guarantee is for transportation charges only with the following restrictions: Flight cancellation or delay due to air traffic control, mechanical delays, government regulations, weather or acts of god, inadequate packaging discovered after acceptance but before loading, and/or tender to Alaska Air Cargo after the specified cut-off time. Other restrictions may apply.

If you still have questions, contact our Cargo Call Center at 1-800-225-2752.

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